Privacy Policy

Last updated: 8 September 2026

CDE Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, or use our electrical services.

CDE Services provides electrical compliance, testing, maintenance and installation services, including EICR testing, emergency lighting testing, fire alarm testing, AOV testing, electrical remedial works and electrical installations for property managers, block management companies, landlords and commercial clients.

1. Who We Are

CDE Services is the organisation responsible for your personal data collected through this website and our business activities.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

2. Information We Collect

Depending on how you interact with CDE Services, we may collect the following information:

Your name
Business or company name
Job title or role
Email address
Telephone number
Property or site address
Billing and correspondence details
Information about your electrical testing, inspection, maintenance or installation requirements
Details contained within enquiries, quotations and correspondence
Information required to arrange site visits or electrical works
Website usage information, such as IP address, browser type, device information and pages visited, where collected through cookies or analytics technologies

We only request information that is reasonably necessary for the relevant business purpose.

3. How We Collect Your Information

We may collect personal information when you:

Complete a contact or enquiry form on our website
Request a quotation
Contact us by email or telephone
Arrange an EICR, emergency lighting, fire alarm or AOV inspection
Request electrical remedial works or an electrical installation
Become a customer of CDE Services
Communicate with us regarding a property, building or commercial premises
Visit or interact with our website

We may also receive information from a property management company, block management company, landlord, commercial organisation or other client where that information is necessary to arrange or carry out contracted services.

4. How We Use Personal Information

We may use your information to:

Respond to enquiries and requests
Provide quotations and estimates
Arrange site visits and appointments
Carry out EICR testing and electrical inspections
Carry out emergency lighting testing and maintenance
Carry out fire alarm testing and maintenance
Carry out AOV testing
Complete electrical remedial works
Provide electrical installation and maintenance services
Communicate with customers and prospective customers
Manage contracts and customer relationships
Issue invoices and process payments
Maintain appropriate business and service records
Meet legal, regulatory and insurance requirements
Improve our website, services and customer experience
Protect our business, customers, staff and property from fraud, misuse or security threats
Send relevant business communications where permitted by law

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Lawful Basis for Processing

Where UK data protection law requires a lawful basis for processing personal data, we may rely on one or more of the following:

Contract

We may process personal information where it is necessary to provide requested services, prepare a quotation, arrange works or fulfil a contract.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as responding to business enquiries, managing customer relationships, improving our services, maintaining business records and protecting our business.

We will consider your rights and interests before relying on legitimate interests.

Legal Obligation

We may process information where necessary to comply with legal, regulatory, accounting, taxation, insurance or other legal obligations.

Consent

Where required, we may rely on your consent to process personal information for a particular purpose. Where processing is based on consent, you may withdraw your consent at any time.

6. Website Analytics and Cookies

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use our website and improve our online services.

Cookies may collect information such as:

Pages visited
Approximate location
Device type
Browser information
Referring website
Website interactions
Technical information about your visit

Some cookies may be provided by third-party services used to operate, analyse or improve our website.

Where required by law, we will obtain appropriate consent before placing non-essential cookies on your device.

You can control or delete cookies through your browser settings and, where applicable, our website cookie controls.

7. Third-Party Services

Our website and business operations may involve third-party service providers, such as website hosting providers, email providers, analytics providers, payment providers, accounting services, scheduling systems and other technology providers.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, security and data protection arrangements are in place.

Third parties may only process personal information in accordance with applicable law and the purposes for which it is provided, where required by law.

8. Sharing Personal Information

We do not sell your personal information.

We may share relevant personal information where reasonably necessary with:

Property management companies
Block management companies
Landlords and property owners
Commercial clients
Contractors or subcontractors involved in delivering services
Professional advisers
Accountants
Insurance providers
IT, website and software service providers
Payment providers
Legal or regulatory authorities where required

We only share information where there is an appropriate business, contractual or legal reason to do so.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no website, email system or method of electronic transmission can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive or confidential information through website contact forms or ordinary email.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

The nature of our relationship with you
Whether services have been provided
Legal and regulatory requirements
Accounting and taxation requirements
Insurance requirements
The resolution of disputes or potential claims
Legitimate business requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Your Data Protection Rights

Under applicable UK data protection legislation, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact CDE Services using the contact details published on our website.

12. Marketing Communications

Where permitted by law, we may contact business customers or prospective customers regarding CDE Services and our electrical testing, compliance, maintenance and installation services.

You can ask us to stop sending marketing communications at any time.

Any marketing communication should provide an appropriate method for opting out where required by law.

13. Children's Privacy

Our services and website are intended primarily for businesses, property managers, landlords and other adults.

We do not knowingly collect personal information from children for marketing purposes.

14. International Data Transfers

Some third-party technology or service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is made in accordance with applicable UK data protection requirements and that appropriate safeguards are in place where required.

15. Links to Other Websites

Our website may contain links to third-party websites.

CDE Services is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this page with the relevant update date.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is handled, please contact CDE Services using the contact details provided on our website.

CDE Services

Electrical Compliance, Testing, Maintenance & Installation

Serving property managers, block management companies, landlords and commercial clients across Surrey, Sussex and South London.